Ninja guide 🥷 Set up the program for users 🛣️

A program structures the skill-building experience for your learners. It organizes situations, quizzes, videos, and other content into a coherent, progressive path. This guide covers all 4 creation tabs.

📋 Tab 1: Key Information

🧐 Where? Admin → Programs → "Create a program" → Key Information

📝 Fields to fill in

Program name: visible to the learner. Simple, clear, skill-oriented.
Objective: max 300 characters, visible to the learner. Action verb + target skill. E.g. "Master the fundamentals of a sales call from first contact to closing."
Tags: free text, multiple. E.g. "Product A", "Prospecting", "Upselling"

⚙️ Special modes

Mode	Effect	Use
🏖️ Sandbox	Shows simulations without structure or objectives. Free, flexible access.	Discovery, free practice
🔒 Private	Managers cannot access user data for this program.	Special cases (confidential assessments). Disabled by default.

⚠️ In sandbox mode, there is no step-by-step progress tracking. Use classic mode if you need to monitor progression.

🧱 Tab 2: Structure

🧐 Where? Admin → Programs → Structure tab

🗂️ Missions and steps

A program is organized into missions (sections). Each mission groups steps around a theme or level.

Example missions: Introduction, Hands-on Practice, Inbound Call Simulation, Consolidation, Final Certification

💡 Good mission structure helps learners visualize their progress. They know where they are and what's ahead.

The 6 step types

Type	Description	Gamification
🎭 Situation	Roleplay with an AI virtual client	Score, repetitions, weight, blocking
🎓 Quiz	Voice-based knowledge quiz	Score, repetitions, weight, blocking
🎬 Video	Video to watch	Weight, blocking
📚 Learning	Embedded theoretical content	Weight, blocking
💾 SCORM	Imported e-learning module	Validation = opening
👔 Manager debrief	Manual validation. Notification sent to the manager.	Blocking

🎮 Gamification settings per step

🎯 Score target (situations and quizzes)

Target	Displayed level	Recommended use
Complete a simulation	No score required	First discovery
Reach 40-50%	Advanced	Early practice
Reach 60%	Advanced	Initial consolidation
Reach 70-80%	Expert	Mastery
Reach 90-100%	Ninja	Excellence

🔁 Repetitions

Number of completions to validate the step, regardless of score. Recommended: 1 at the start, 2-3 on key steps.

⚖️ Weight

Relative importance in the overall score. Default: 1. Increase for priority steps.

🔒 Blocking behavior

Option	Effect	Use
No restriction	Next steps remain accessible	Start of program, discovery
Block next step	Only the immediate next step is locked	Intermediate steps
Block rest of program	Everything after is locked	Certifications, debriefs, key milestones

👥 Tab 3: Assignment

🧐 Where? Admin → Programs → Assignment tab

🏢 Assign to teams

Check the relevant team(s).
Expand to select specific sub-teams.
Click "Edit" to choose: "All members" or "Managers only".

The "X users affected" counter updates in real time. Check it before saving.

👤 Add specific members

Target individuals regardless of their team, by email or external ID.

Separators: line breaks, commas, semicolons, spaces.

Useful for: individual onboarding, catch-up, targeted upskilling.

⚠️ Team-based assignment only works if teams are configured and users imported beforehand. Order: 1. Create teams → 2. Import users → 3. Create and assign the program.

🏆 Tab 4: Gamification (Leaderboard)

🧐 Where? Admin → Programs → Gamification tab

🎲 Leaderboard options and scoring

Setting	Options
Activation	Enabled / Disabled
User ranking	Learners see their rank vs others in their team
Team ranking	Team rank vs other teams
Anonymous ranking	Competition without exposing identity
Style	Full table or simplified view

📐 How scoring works

Each simulation or quiz awards 0 to 100 points.
Only the top score counts.
Beating your top score = bonus points. E.g. going from 70% to 75% = +5 pts.
Not beating it = 0 points added.
Top 3 = 🥇🥈🥉

💡 Pro tip: structure your program from simple to demanding. Start with theory → validation quiz → increasingly difficult situations with stricter blocking. A manager debrief on key milestones adds a human checkpoint.